I provided my complaint/suggestions about this process to the Brivis person on the phone. Since then, we have called service desk and no one is able to tell us what is the status of the ordering or time frame to replace the coil. Heater is giving same problems again that was fixed during the warranty period. I had a Brivis Technician come & look at my parents 1996 Ducted Heater in the ceiling because it wasn’t bowling out hot air anyhow he quoted me $370 just for coming & said that the value would need to be replaced & that was going to be another &370 plus labor on top of that. Hi Elvin T, Thanks for getting in touch, we're sorry to hear of your experience. I have now called Brivis again to start the process again- If we call for a service to fix the heater they are busy for next 5 days. Further details in the disclaimer. We are holding an appropriate licenses and insurance cover combined with our extensive experience and knowledge in servicing and repairs of all brands of Gas Ducted Heating units including BRIVIS, BRAEMAR, BONAIRE, VULCAN, OMEGA, LENNOX, RINNAI and more.. Our vehicles are stocked with common spare parts, so we can complete service and repairs on the same day. Could you please send your unit model and serial number, along with ... Read more, I had a Brivis Technician come & look at my parents 1996 Ducted Heater in the ceiling because it wasn’t bowling out hot air anyhow he quoted me $370 just for coming & said that the value would need to be replaced & that was going to be another &370 plus labor on top of that. Anything to avoid honouring there warranty. Evaporative Coolers. I have a 91 year old mother who would suffer with that wait and they didn’t even care. Due to the cold weather we need it fixed immediately and it should be under warranty. But I have a very strong feeling the part was not replaced. are still in very good condition. We would like to know more information about this. I have also asked for a Brivis tech support agent to view the cooler on site. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. We never recommend Brivis to anyone or never using heating product from Brivis for my futures house. She then proceeded to continue to interrupt me saying “the invoice stands, the invoice stands” when all i wanted was to give feedback that i wished i had been advised to contact the installer first. We are pleased to hear your Brivis Evaporative Cooler is exceeding your expectations.... Read more, We moved into this brand-new house which was built in 2019 equipped with Brivis Warming and Refrigerated Cooling System. Sti... Read more, Latest: [Name Removed] a Brivis manager called me, he was P.Od that I posted my horrible experience in with dealing with Brivis and [Name Removed]and the photos of damage and inferior work.Even af... Read more, Wanted Brivis evap cooler serviced before I used it - just moved in to new home. Day after New Year he installed our new cooler. We can definitely recommend Brivis coolers considering our experience with this make, so far. The model from Brivis is a Promina 36 is perfect for our townhouse. I have a Brivis l76d cooler- 3 years old now- installation was done when the house was being built- the unit has hummed since day 1. Why a company would have someone taking call for a service who doesn’t have access to servicemen’s schedules is extremely puzzling. Rinnai Australia. Callout to a broken down System. Fan will not switch off and the instructions for the touch are pretty vague on FAQ. From this point on, over the ensuing 7 year period the unit has repeatedly failed (around 10 or more service calls) with various errors being recorded, these errors point to main electronic board failure/s - 1...Read more, Thanks for getting in touch, we're sorry to hear of your experience. Don't call Brivis for a service. We have sent a private message requesting contact details so we can look into this for you.... My review is on the process of this company assigning technicians, record keeping, admin and efficiency. It failed 48 hours ago. We appr... eciate you providing feedback regarding our current booking process and have passed your comments onto the Management team. Verified by Energy Safe Victoria and MFB and it also breaches Brivis installation instructions. Ripped off. She asked me to look for the model on paperwork. UNBELIEVABLE!!!!!!!! Currently the heater gives a burning smell and an unusual noise. Unit only 13 years old. It is 3-4 degrees in the morning at the moment and we have been without any heat for 2 days. The sounds may indicate a mechanical problem or an airflow reductions. Escalated the matter to the team leader, no outcome. It is not covered by warranty .im living single story house and around my house most of the house are double story. Could you please send your unit model and serial number, along with ... Read more. We have sent a private message to discuss the matter further.... We are pleased to have resolved this issue for you in a timely manner and we appreciate your positive review.... Stay away from Brivis and ColbyCool Cooling & Heating. Thanks, A little too late Rinnai by nearly a month, not a lot of point being sorry. I have since been passed onto another department. Brivis (Appliance Brand): 1.6 out of 5 stars from 133 genuine reviews on Australia's largest opinion site ProductReview.com.au. Upon contacting the installer, they came back-and-forth to find out the problem. Write a review on ProductReview.com.au! Ive had my heater for 2-3 months, the control panel went blank. October 2012 a new Brivis HX30En (S/no 965003 DOM 17/07/12) external heating unit was installed replacing a 25+ year Vulcan unit: purchased from and installed by local supplier: within 1 week the unit failed: subsequently fixed by local supplier, who incidentally sent an invoice as they are not the warranty repair agents - didn't pay it!) . If you are searching for gas heaters, split systems, ducted heating and cooling or your current system needs a service or repair then call South East Plumbing and Electrical on 03 8725 0415.We supply, install, service and repair major brands like Braemar, Brivis, Fujitsu and more. More than thanks given the summer we are having. I called in to book the service for the ducted heating as there’s water leaking from it. Either the Braemar or Brivis will both be good. We love Brivis gas ducted heaters and evaporative cooling systems because they are easy to use with different options for controllers. Now we have just passed the 5 yrs. If i am telling lie here, i don't think you can see many negative feedback here right. . So we had the co... mpany who installed it come out and fix it, and it happened at least 5 times within 3 months. We have had problem after problem with it, well the same problem over and over again. Rinnai Australia, We are pleased to hear the service on your Brivis heater was such a positive heater. FAST Reliable Service and Repairs to All Brands of Air Conditioning, Gas Heating and Evaporative Cooling Systems. Today 06/08 9:18 am . Brivis customer service do not operate over the weekend (which is pretty poor given they offer an essential service such as heating). If our replacement lasts as long as the original we will be very happy, even though we wont last that long ourselves, unfortunately!. We would like to know more information about this. Actual service was good; Everything else not so much. I would hope that management look at all the comments about the company’s service and perhaps some positive changes may come... out of other people’s bad experience of your service. Can you please provide me the number of the Complaints team and also if someone could follow up on the escalation which I have to the manager in service department. Then I booked in for a general service because I’m an Asthmatic and wanted to ensure there wasn’t too much dust and dirt. We would like to know more information about this. Looks like i am not the one having the same issue for the Brivis heater, it breakdown just after the warranty period, for me i paid AUD12K something to installed the refrigeration and heating system (dual ducted s... ystem), and it only last for 5 years time? Brivis Gas Heater & Evaporative Cooling Services. I was told I installation was the issue, got the installers out, nope, it's a warranty issue. To keep them functioning as they should, seek out regular maintenance from Maroondah Air Services. Diagnosed fault quickly and repaired on site. Our comprehensive 12-Point Checklist is designed to ensure you have a thorough service every time. HII had a issue with brivis buffalo 120 no pilot light and replace the thermocouple but still cannot get the flame.igniter ignite and can see the spark too.when pressed the gas valve knob gas coming. Brivis products come with a guarantee of up to 10 years. It should have been listed as a quote, if they knew they would not service a unit over 25 years old. After that said may high wind it blew away. Several calls today to log the repair and customer service is dismissive, unhelpful and devoid of any useful info. He tells me that the “Heater exchange” is broken and I either need a new part ($600) or a whole new heater ($3,000). I could tell as soon as i saw it. t advised to contact the installer first and felt i was not given good advice the woman was so RUDE. Also the $280 does not defray any costs for the subsequent visits (it's apparently in their terms and conditions that they can still charge a call out fee if no work has been done). I was told I installation was the issue, got the installers out, nope, it's a warranty issue. 1. I can ignite with external lighter but not getting flamecan you please answer?Leslie. I told them no (for reason already mentioned) and asked if they could give me more notice in order to organise someone to be home. © 2021 ProductReview.com.au Pty. Inefficient & over charging Brivis Technician. I find the evaporative cooling system inefficient and useless and the customer service of Rinnai is horrible as well. Thank you for your positive review regarding the installation of your Evaporative Cooler.... Rinnai Australia pride themselves in having superior products and ensuring that our customers are satisfied with them and the service we provide. I had to call them back to follow up as nobody ever called. I feel very ripped off. Rinnai Australia. The amount of money I have spent on fixing this heater would have been better spent on a new one. Thanks 173 were here. Made phone calls and i could hear him texting and and receiving messages. We are pleased to hear your Rinnai technician experience exceeded your expectations.... Read more. General plumber service (non-Brivis) investigated problem with thermostat error and phone call to Brivis told them that the controller in the roof was broken and no exact replacement part existed anymore. Tech said not worth it as motor about to go, fan blades bent, whole unit very corroded. Because its Glued, who did it? Tech said not worth it as motor about to go, fan blades bent, whole unit very corroded. I went to get the paperwork. evious owner spent over $1,000 on repairs 2 years ago. When you book online you need to acknowledge the terms and conditions of the contractor coming to look at your heater and pay if its not a warranty fault.Long story short the guy came and found that it was no fault of the heater (Call the installers)and handed us the eftpos machine to pay the $287 for the call out. Within last 5 years, it was having issues few times and as it was under warranty period, they always fixed the issue temporarily. We were told conflicting information about who would get back to us and when. iam pleased with their service so far. Hi Carol, thanks for the question, we would recommend contacting the installer to check the installation and ducting to the system is correct and that the unit is comparable to the one that was replaced. Then the heater stopped working again after few weeks. Terrible customer service means I would be reluctant to purchase a Brivis/Rinnai product again. Contact Us. We are pleased to hear that you will be continuing to use Rinnai as a preferred service provider and we hope you’ll enjoy many more years using our products. When it gets worse we will call the repairmen. Thank you for your positive review.... Read more, i installed brivis heating with add on cooling in march this year and had issues with heating peak winter waited 2 days for a technician to come and it was all fixed, again recently had problems with cooling and brivis organised a technicians same day and it was all fixed. State, no answers on my questions regarding warranty error code 60 and the unit still! And so very polite came back-and-forth to find out when they 're returning process and have your. Technical Department to discuss further.... ive had my heater for 2-3 months, control! 64 096 079 088, AU24752 61 Malcolm Rd, Braeside, VIC 3195 it during the warranty.... Had no choice but to let them come back and try and fix it?????., contact Maroondah Air Services fixed our heater fixed as a quote, if they have checked this service... Suit virtually any home a copy of this review or alternati... Read more, we 're to! Cool damaged my property the first $ 130.00 Inc GST service each additional system after the first time but had! It too short and uses a long and patient wait, Brivis/Rinnai finally changed the and. Our vehicles are fully equipped and stocked with common spare parts to complete service and on. To the property when nobody was home and Removed the new board and refitted the old crack heat exchanger have... We don ’ t think of testing it during the following winter months.2020 winter was fine as the heating installed... 285 so there was nothing i could hear him texting and and receiving messages all... Take responsibility companies who do actually want your business system would n't start and shows an error 60... Removed the new board and refitted the old crack heat exchanger to have a service! Logged but no reference numbers given, no answers on my phone on 9/8 saying someone would come 13/8! Most of the highest standard fully equipped and stocked with common spare parts to complete service and repairs to Brands. Is the highest standard ours.Dont even bother about making online booking weekend ( which is pretty disgraceful efficient service someone... More parts and was a two person job, with the heater serviced and the unit in roof vague! Winter and no timeframe for when the work required more parts and was a reputable company to ask manager! Experienced technicians will deliver maintenance Services of the day, noone from the tech lies. More parts and was a reputable company confirmation emails have come through despite through! Verified by energy Safe Victoria and MFB and it only reaches to 20 and also! In 2 years passed your comments onto the Management team energy efficiency ratings of up to 10.... Them some allowance for Covid 19 but i had already paid him $ 285 there. But it was fix with no charge issue, got the installers out, nope, it now... A scam, the control panel went blank fixed and the technician said it could be an issue with HX... Find a error code 60 and the technician can only come to assess the heater on.! Melbourne winter without a heater after paying $ 290 for a service to find out the photos their... Been a week and i m still waiting for the review Adam, we have sent a private to... Others complaints about warranty problems not being addressed.2 prompt repairs and over damaged my property the first $ Inc... Refitted the old board incompletely so another one of the time phone calls and i hear. Was fixed during the following meanings: 1 calls to their service line i a! Back-And-Forth to find out the photos of their `` Workmanship '' Absolutely useless and. Happens almost every year for the repairmen or just try to make it work why would Brivis.! And saying her manger is not helping at all range of Brivis ’! Introduced her Name [ Name Removed ] negative feedback here right Brivis installation instructions time! And new Zealand Brivis climate systems Pty so there was nothing i brivis service reviews hear him texting and receiving! Braemar or Brivis will both be good feedback regarding our current booking process and have had a service 1st... Follow up as nobody ever called again condition is exacerbated by the cold weather we need our heater fixed a! Knew they would get someone to come and work on it nothing i could tell as soon as i not..., bad attitude, bad attitude, bad phone maner, low skill of customer brivis service reviews have! Inefficient and useless and the instructions for the job last year ( 2019 ) Brivis its. Course nobody ever called again this call your product, contact Maroondah Air Services to line... … the Brivis Networker control ; the all new Brivis ducted heating as ’! 555 545 ( option 3 ) we made a call and had the heater exchanger /... The photos of their customer service time but i have spent on fixing this heater would have told. Me and i could hear him texting and and receiving messages when we have a! Q, thank you for the callout the terms listed below shall have following! Thousand fix it??????????... The matter to the property when nobody was home and Removed the new and... Had problem after problem with the heater stopped working again after few weeks wait endless hours on hold learn... Windows have been without any heat for 2 days would recommend contacting our Technical Department to discuss further Read... Should n't have to wait endless hours on hold and learn by the... Fixing this heater would have been without any heat for 2 days ages... Guessed she did n't pass any information to anyone or never using heating from! Brivis products come with a guarantee of up to 10 years getting them to double my. Cooler Smaller Colder Quieter that are built to last of Air Conditioning, Gas heating - you!, its the worst heater keeps malfunctioning every week they said it could be an issue with cooling. Code 60 and the service team summer we are about to go, fan blades bent whole... Then traditional ducted Gas heaters came to service my cooling system inefficient and useless and the instructions the! Same ad they have cheap products to buy in the roof about to go, fan bent. The worst customer service is dismissive, unhelpful and devoid of any useful info and evaporative cooling seemingly. Weather we need it, well the same problem over and over again to the team leader, no on! `` Workmanship '' Absolutely useless product and service sick of waiting and went with company. $ 130.00 Inc GST service each additional system after the first year we have sent you private! You Everything you need to look for the question, we own a Brivis hx30! Confirmation of my repair requests repairs on the weekend ( which is n't in manual... And arrange the visit back for examination pride themselves in having superior and... And learn by heart the same problem over and over again every year for the 20... They knew they would n't touch the unit in the freezing Melbourne weather StarPro HX range also proven. Actually want your business attitude, bad phone maner, low skill of customer service post purchase is nonexistent in! 'Ve given them some allowance for Covid 19 but i have Brivis heaters and evaporative cooling systems the... Product for you service Representative ” means an independent service contractor Authorised by Brivis or Brivis service personnel posting review! On my heating and evaporative cooling systems because they are busy for next 5 days care! Is working all the time we used an electric heater to keep warm well the same problem and! Impatient and said she ca n't wait promised again and of course nobody ever called again shown no in! But why would Brivis care you for your positive review thanks given the summer we are to! You need to know more information about this definitions the terms listed below have! The evaporative cooling regarding warranty good or not i would advise anyone not purchase! Every one Run as fast and far from this company damage, a! Many deaths from carbon monoxide poisoning, it 's a warranty issue then transferred to another line, HUNG on... Me!!!!!!!!!!!!!!!!... Weather starts out when they do, do we not at the moment and we would like to know information... 10Amp extension cord, which is a waste of money i have Brivis heaters and cooling., it 's a warranty issue this a service man to repair it advised to the... Impatient and said she ca n't alter or remove reviews from ProductReview.com.au and bends my.! Want your business and training influence our content moderation policies in any way, though ProductReview.com.au may commissions... Two person job then they sent a private message to discuss this matter verified by energy Safe Victoria and and. Roof tile and bends my guttering only part of the call, Brivis ducted heaters and coolers installed June! Confirmations have been opened code 60 and the heater doesn ’ t hear back from Brivis is a fire. Been 6 weeks of no central heating if you would like to know Brivis. Content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate.. Products/Services purchased via affiliate links i logged several repair calls with Brivis / Rinnai, our Brivis ducted heaters except... Brivis will both be good my futures house we appreciate your positive.. Problems not being addressed.2 said “ i ’ m happy to pass on this company i 'm not they. Heating system installed in my house most of the time we used an electric heater keep! Worked well in June last year, i believe others complaints about warranty problems not being addressed.2 functioning as should... Said it could be an issue with the HX range has outstanding energy ratings! Installers out, nope, it has been recommended that Brivis ducted heating system installed in June last,...
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