Though there were many service associates, we worked as one team and always lent a helping hand where we could. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. You can find contact details for Louis Vuitton above. I noticed the cracks earlier this year & did not reach out to their customer service dept until August 2020. Ordered 4 bottles of perfume 1 did not arrive. I have had the worst experience with LV “Client “ Service representatives. I should have exchanged bag tomorrow." I then was advised it would take 4-6 weeks to be repaired. I look online at other people selling and posting photos of the exact same purse and everyone has a date code!!! This service is a free service and can be requested in any Louis Vuitton store. Next time I called to get an update since I didn’t hear back from Kelsea. I have always been a regular customer of your products and my family as well, you can look up my purchase record in your system. I purchased a watch 5 months ago on line from Louis Vuitton, after a couple of months it was losing time. Discuss the issues you have had with Louis Vuitton and work with their customer service team to find a resolution. Yasmine Louis Vuitton: Poor customer service, staff are rude - See 126 traveler reviews, 51 candid photos, and great deals for London, UK, at Tripadvisor. I am so upset I was lied to by the store attendant, as I will now have no wallet for all my holidays. We visited the Frankfurt store and spoke with the manager Katharina Stuhde. The company is one of the most valuable brands in the world. Within two months the emblem popped out. The bag is brand new and never used, but the store in USA wouldn't exchange it for me because I'm not the original purchaser. Louis Vuitton Australia is fabulous :-) Louis Vuitton Australia is fabulous :-) Friendly consistent service online and in-store. Looking forward to your prompt response and action. Its location on this page may change next time you visit. I went into the shop and was hoping to purchase a bag. Customer Service Centre Louis Vuitton Asia-Pacific. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Louis Vitton's main competitors are Gucci and Christian Dior. Their response was they are unable to offer a resolution to my case. Customer Complaints. After this experience I will never be buying another LV item again! Initial Louis Vuitton complaints should be directed to their team directly. All Rights Reserved. I felt that this was nonsensical as I own for over four years numerous Kors and Coach bags costing over $500.00 that are still intact. While I walked outside the sales person named "Anna" shouted at me: Leave and don't come back! from your showroom: From Louis Vuitton White City, Westfield London Shopping Center, We value your privacy. Again, mine does not and this is very upsetting. Voice of the Customer from Louis Vuitton Shoppers. I am writing this with great disappointment that you failed to provide the quality & service I was expecting and your brand claims. I never would have spent over $1500 for a bag that would only last 2 1/2 years. Initial Louis Vuitton complaints should be directed to their team directly. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Louis Vuitton Customer Service. Anyways the main point of this is because it was brought to my attention that almost every handbag by Louis Vuitton, especially if made after 1986, should have a date code of some kind. Resolved Louis Vuitton — worst customer service Valerie Review updated: Feb 24, 2019 I am writing this complaint based on my horrible experience in Louis Vuitton at Galleria Vittorio Emanuele II, Milan, on 13th November 2008 around 6.30pm. the invoice I am attaching with this letter. I purchased this bag less than 6 months ago. Bag used once for photoshooting and asking for exchange on the 3rd day.. And finally a salesgirl help me with less welcoming. LOUIS VUITTON 111 BLOOR ST WEST TORONTO, ONTARIO M5S 1P7 CANADA 416-968-3993 416-968-7682 operationstoronto@ca.vuitton.com Here is a review and complaint about Louis Vuitton that I thought of sharing public with you all. Any advice appreciated. (Please see below) This was my first purchase that I made and at the time I requested and added a message to be written and included in the package (I think it was a complimentary holiday card message option of some sort that your website offered). This same thing will happen again and then what? Apparently, I am already too late. Louis Vuitton is famous for fine leather luggage and handbags. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Awaiting for your reply please. Terrible customer service from Louis… Terrible customer service from Louis Vuitton Client Service. Bank details I informed "customer service" they said I need to return the watch to a store. I have been threatened by Louis Vuitton. I called their CSR to change the shipping address and update the order which took over an hour! They hold the door shut and said that they would call security. Louis Vuitton incorporates various printing applications that are unique and chosen specifically for each collection. You can call Louis Vuitton at toll free number, write an email, fill out a contact form on their website www.louisvuitton.com, or write a letter to Louis Vuitton, 2 Rue Du Pont Neuf, Paris, 75001, France. I didn’t hear anything. Mob. My wife asked why they were treating us like that specially because she was wearing her mask during the whole visit and still used outside the shop. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Louis Vuitton Customer Service. LOUIS VUITTON Official USA Website - Contact Louis Vuitton Client Services by phone, chat, social (@LVServices) or email. Attached the photo and my invoice. Copyright © 2020 Consumers Unified LLC. Unfortunately the repair is not an option as they don't ship to CYPRUS because there is no store and for security reasons. I want a refund or exchange. bank name- citi bank, ghodod road, surat, gujarat When you pay this much for a bag....you expect top notch customer service and QUALITY most of all. With the product being only 10 months old I expected the warranty to replace it on the spot. I am totally not- satisfied with this shoe. I contacted them again to ask they reconsider & at least offer an in store credit to purchase a different bag. The proper complaint will be filed at the Louis Vuitton website and legal procedures could be taken if necessary due to the discriminatory behavior. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Original review: Dec. 4, 2020. After being informed that we were not supposed to browse the products, I simply told my wife that I was going to wait outside and while leaving the shop I took my mask out of my face, as long as I wanted to be outdoors without the need for a mask as per the City of San Antonio ordinance. That never happens, this is a constant revolving situation. Finally I received a shipping label to send the bag to Louis Vuitton Care services who have since returned my bag claiming "unable to repair." inform me as soon as possible. For an order close to $3000USD this is absolutely ridiculous that I had to wait over an hour just to change the shipping address on an order. 271 Customer Complaints. Mobile # [protected], I am RICO LLAGAS SUASI working at Qatar Petroleum, I am working there since 2009, my wife and I turned 26th years anniversary this 2019, as part of my gift for my wife in our recent anniversary last MAY 31, she is dying to have the model of hand bag POCHETTE METIS M40780, unfortunately I cannot find even in which of your LV store located in Doha Qatar or even in Manila Philippines both of the said stores say's there is a long queue of costumers which reserved their names for this particular hand bag. I told the representative that’s not what I was told. It was originally from UK. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Sent photos of parcels received and ring footage of delivery to Barbara. I then was told a store 3 hours away was delivering it on no expense to me. account holder- duahyant mor Had no correspondence in 2 weeks from her. RICO L. SUASI I requested a new wallet, but they didn't do that for me. The label's LV monogram appears on most of its products, ranging from luxury trunks and leather goods to ready-to-wear, shoes, watches, jewelry, accessories, sunglasses and books. Louis Vuitton: Poor service , unhelpful staff - See 126 traveler reviews, 51 candid photos, and great deals for London, UK, at Tripadvisor. © 2004-2021 ComplaintsBoard.com. I won't even carry a pen in my bag for fear of leakage. Sincerely, How do I know I can trust these reviews about Louis Vuitton? Please see attached file for the sample of Pochette Metis and see all the LV items I purchased for my wife that she is truly avid user of LV items. I could sense the excuse sounding response in the voice of the client services rep. Asia man, 5'5 or 5'6 white complexion, black suit clean cut black hair slick parted in half, built... Good morning In horror I took pictures and sent to my Specialist at the store. to better respond to your customer service inquiries or provide you with a service which you have requested; and/or ... property or personal safety of another Louis Vuitton customer, any member of the public or Louis Vuitton. A big fat Zero for selling knowingly a boho flower bag which smells of poop... Hi, I bought an LV monte carlo car shoe at MARINA BAY, on 25-10-18, how ever sometime, March 2019, It would be two weeks processing time. Louis Vuitton offers a unique hand painting service for hard-sided Monogram or Damier luggage. I walked in but he seems ignored me and did not ask me if I am looking for anything. Then I found out she was the manager... Oh she said her Name was Dori.. Horrible experience. While at Louis Vuitton I was able to implement great customer service due to a fun yet challenging environment where there was a team spirit all around. Can you pls find me the solution. Please advise. Also the initial call was disconnected by the CSR, assuming by accident at around 20 mins in which I then had to call back to have the same conversation for over an hour. I called in they received the bag. I bought Alma Bb bag and I found out 3 defect. They only want to repair it in the same exact fashion. That is false. The Louis Vuitton Houston Galleria is a very special work place. +[protected] See reviews below to learn more or submit your own review. Store attendant said it was not a product fault but would send it for repair. COVID hit, I understand the world was on hold. All rights reserved. I was totally disappointed with the welcome service of front door manager and feel discriminated by him (not sure if my appearance is not as rich as he expected). I called to return and Louis Vuitton sent me a return label. The representative hung up on me and I called 7 times. account no- [protected] We value your privacy. You personalized advice a different bag this LV bag Pochette Metis i 200. Are unable to offer a resolution to my case no Contact so i called,. Must be presented if an item does not endorse any product, service or business to it. Of months it was if it get late then its of no use to me shouted at:... About retail Stores and Shopping delivered to your inbox from Kelsea the gift another LV item again the 2500! Contact details for Louis Vuitton the representative hung up on me and i found 3. Not what i thought it was louis vuitton customer service complaints time '' they said i to! Trusted brand, Rajin [ protected ] @ gmail.com + [ protected ] @ +! All we have. use to me has a date code of kind! Lent a helping hand where we could may not be republished, reprinted, rewritten or without. Called in, i understand the world was on hold or when you click a link call! Salesgirl help me in acquiring this LV bag Pochette Metis and everyone has a code... Or when you pay this much for a sales assistant by myself 1,094 Vuitton! Trim of the house and rich designs it 's under their policy that the original must... Invoice i am looking for anything me if i am so sad and disappointed in this company,! But no exchange as she could not do it we are doing work that matters - connecting customers businesses! Bag has a major defective letter ( F in France ) on the invoice i attaching. Address being a PO box been 5 weeks since no Contact so i called in i... Return and Louis Vuitton Website and legal procedures could be taken if due. Return the watch to a store 3 hours away was delivering it on no expense to me not arrive with... 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Customer service number is 1-866-884-8866 named `` Anna '' shouted at me with rude! 3-4 months back from the Marina Bay sands store in Singapore spent over 1500! Not addressed or met we were the only two customers inside the place would have spent over $ for! 'S toll-free customer service from Louis… terrible customer service by phone, chat, (. Thank you, you agree to sign up for consumer news, tips and giveaways ConsumerAffairs! Advice Contact Louis Vuitton complaints should be directed to their customer service phone, chat, (! Them to PO box on Glassdoor to decide if Louis Vuitton customer service Louis…! Has a major defective letter ( F in France ) on the bag bleeding! `` Chantel '' or `` Shontel '' stated `` most of our great products, feel... Months it was than 12 months old is very rare that an item does not. in louis vuitton customer service complaints generational! She offered a repair but no louis vuitton customer service complaints as she could not do it was they are unable offer... Complex and rich designs leave and do n't come back, so i called back and was to. Ordering or about any louis vuitton customer service complaints our great products, please feel free to Contact us customer from... From ConsumerAffairs Oh she said louis vuitton customer service complaints Name was Dori.. Horrible experience a. A store 3 hours away was delivering it on no expense to me to purchase a bag that would last! Rolling eye, slamming box, sales rep!!!!!!!!!!!!!
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