Could you please send your unit model and serial number, along with y... Read more, HiAs suggested, i have emailed the details to the above email address. They assured me my call was logged but no reference number given when asked. We do not want to go through another summer without air-conditioning. It is extremely frustrating when all we can do is to wait for service people’s call, with meager hope for an outcome that has yet to be provided after one year of servicing. Customer service does not operate on the weekend - which isn’t great for an essential service like heating. Thank you for your positive review.... Read more, i installed brivis heating with add on cooling in march this year and had issues with heating peak winter waited 2 days for a technician to come and it was all fixed, again recently had problems with cooling and brivis organised a technicians same day and it was all fixed. Brivis generally frown upon anyone who is not a Brivis repairer touching their stuff. We would like to know more information about this. I was told it would be booked as a priority and that I would be rung with a time, when I asked for a time or a phone call that day I was told that she couldn’t make a time and someone would ring. Our Brivis ducted heating unit is still under warranty. Still waiting for a call back from a technician after I was promised by their admin people that our job would be ‘top priority’. Will not be buying a new heater with Brivis / Rinnai, Our brivis ducted heating failed over the weekend. Hi We have just replaced our old brivis ducted gas heater with a new one it’s not getting the set room temperature eg. I have few neighbors and friends told me, also I did some researched on the internet. I called in to book the service for the ducted heating as there’s water leaking from it. $1,100 -$1,400 to repair. She is not helping at all with very impolite voice. Tenants in the property with 2 small kids but why would Brivis care. I produced my purchase invoice but could not find the installation invoice but offered to contact the plumber who installed the unit to provide me with a copy.The serviceman contacted Brivis who then rejected my warranty and wanted me to pay $850. We have had problem after problem with it, well the same problem over and over again. Experience ongoing issues with thermostat controller after 18 months of moving into the home. Brivis (Appliance Brand): 1.6 out of 5 stars from 133 genuine reviews on Australia's largest opinion site ProductReview.com.au. (Ps this turned out to be an installation issue) I called to discuss And was rushed off the phone and told to book the job online. 173 were here. We contacted customer service to find out if we are still under warranty. I have since been passed onto another department. Looks like i am not the one having the same issue for the Brivis heater, it breakdown just after the warranty period, for me i paid AUD12K something to installed the refrigeration and heating system (dual ducted s... ystem), and it only last for 5 years time? It has been the same problem. A little too late Rinnai by nearly a month, not a lot of point being sorry. Due to lockdown, they came in October. It has now been 6 weeks of no central heating. I have Brivis heaters and coolers installed in my house. Technicians arrived on time within the period quoted. We are pleased to hear your Rinnai technician experience exceeded your expectations.... Read more. Thanks, The sounds may indicate a mechanical problem or an airflow reductions. I was told that I would be contacted when the parts arrive.No contact from Brivis / Integrated Services. We use the electric heater but what is the point when we have a central heating. Service multiple systems & save! Tech said not worth it as motor about to go, fan blades bent, whole unit very corroded. When finally booking service online I received a confirmation email telling me I would be contacted by contractor with a date, and that I had to provide 24 hours notice if needing to cancel to avoid any charge. Organising a service with Brivis itself was problematic as they couldn't book a service without S/N that is only available from main system in the roof. Friday tech attended. Hi Rhys, Thanks for getting in touch, we're sorry to hear of your experience. Thanks for getting in touch, we're sorry to hear of your experience. Investigation with Brivis on the phone found that they only make the bookings with the contractors the night before they are to go out, which to me is very unorganised and impractical for working families. Thanks for getting in touch, we're sorry to hear of your experience. We are sorry to hear of the issues you have faced with your unit and have sent a private message to discuss the matter further.... We are pleased to hear your Rinnai technician experience exceeded your expectations.... Rinnai Australia pride themselves in having superior products and staff, also ensuring that our customers are satisfied with them and the service we provide. fused to pay . I had a Brivis Technician come & look at my parents 1996 Ducted Heater in the ceiling because it wasn’t bowling out hot air anyhow he quoted me $370 just for coming & said that the value would need to be replaced & that was going to be another &370 plus labor on top of that. However, we wouldn’t think of testing it during the following winter months. Both my husband and myself and extremely happy. We had brivis come out and look at it, he came, looked in the roof and refused to do it as it was in a tight space for him!? Could you please send your unit model and serial number, along wit... h your contact details and copy of this review to enquiry@rinnai.com.au, so we can endeavor to look into this further. After that said may high wind it blew away. When I...Read more, Thanks for getting in touch, we're very sorry to hear about your experience. We have sent you a private message to discuss further.... Read more. And from reading the reviews on this company I'm not surprised they are always showing a fault! After a long and patient wait, Brivis/Rinnai finally changed the compressor and got the cooling system seemingly work in April 2020. We sent you a private message to discuss this further.... Ive had my heater for 2-3 months, the control panel went blank. Could you please send your unit model and serial number, along with... Read more, My house heater stopped working last week, and on the control panel showing error 60 - heater faulty. Surcharge charged. Coupled with Zoning which allows you to choose which rooms to heat, this system can help keep your bills under control. Purchased this year. Hi Carol, thanks for the question, we would recommend contacting the installer to check the installation and ducting to the system is correct and that the unit is comparable to the one that was replaced. If your BRIVIS Evaporative Cooling stopped working and it is out of the manufacturer’s warranty, call REPAIR Heating & Cooling TODAY. Today 06/08 9:18 am . Reported to Brivis/Rinnai. The amount of money I have spent on fixing this heater would have been better spent on a new one. More than thanks given the summer we are having. Our evaporative cooling system failed just after 2 years, the system was installed when we built our house and just after 2 years it has stopped working. Having waited on the phone for srvice only to find not one of the three people I spoke to knew what a P4 error was, I had to Google it to find out and tell them. To learn more or arrange regular, scheduled maintenance for your Brivis system call our service team today on 03 9549 6118 or visit our Special Offers page for current servicing deals. We never recommend Brivis to anyone or never using heating product from Brivis for my futures house. We placed 3-4 separate calls to their service line . Since then, we have called service desk and no one is able to tell us what is the status of the ordering or time frame to replace the coil. We would like to know more information about this. Only fan working. This is the crap product i had ever seen in my life (i am sorry for my words) for a $12K system. So Brivis too late by a week. I have few neighbors and friends told me, also I did some researched on the internet. Went above and beyond. We can definitely recommend Brivis coolers considering our experience with this make, so far. Colby cool damaged my property the first time but I had no choice but to let them come back and try and fix it. Since then the electronic control board (a major and expensive component) has already failed twice. Tech told me I wouldn't have to pay credit card surcharge if I used debit card. Contractor called me in the late morning to ask if they could come service from 12-2pm on that same day, which was terribly short notice given that I was already at work. Type of work. The Brivis StarPro HX range has outstanding energy efficiency ratings of up to 5.8 Stars. . I would never ring Brivis again, perhaps Brivis you need to look at your business and training. I had two Rinnai split systems installed by the builder, after the house settlement I found one unit didn't work and told to contact Brivis as it was under warranty. A message was left on my phone on 9/8 saying someone would come on 13/8 so over a week later. We are pleased to hear that you will be continuing to use Rinnai as a preferred service provider and we hope you’ll enjoy many more years using our products. Its dishonest. This man had an answer for every issue that this cooler has and said to me you cant make us do anything. Thanks, Most popular are the Brivis Buffalo BX320, BX315 BX326 and Brivis Buffalo BX520, BX526 The Brivis Wombat is known for its performance and reliability and has a model to suit virtually any home. Shoddy product, shoddy service. Terms of Warranty – Australia and New Zealand Brivis Climate Systems Pty. Could you please send your unit model and serial number, along with y... Read more, We own a Brivis ducted heater. Now we have just passed the 5 yrs. Our comprehensive 12-Point Checklist is designed to ensure you have a thorough service every time. Our vehicles are fully equipped and stocked with common spare parts to complete service and repairs on the same day. Hung up after 30 mins on hold. Could you please send your unit model and serial number, along with y... our contact details and copy of this review to enquiry@rinnai.com.au, so we can endeavor to look into this further. [Name Removed] came to service my cooling system. Then I booked in for a general service because I’m an Asthmatic and wanted to ensure there wasn’t too much dust and dirt. Servicing every major brand We moved into this brand-new house which was built in 2019 equipped with Brivis Warming and Refrigerated Cooling System. When you book online you need to acknowledge the terms and conditions of the contractor coming to look at your heater and pay if its not a warranty fault. Brivis is the market leader and has been designing and manufacturing climate systems in Australia for 50 years. So I do I wasn’t very happy with that & he said that he was going to come back & finish the job off anyway I have just had a another Technician come to my parents place & they have told me that it’s not even worth serving the unit & have quoted me $2,75 fully installed. My heater broke down after 2 years. We would like to know more information about this. I have had a Brivis heating and refrigerated cooling for 5 yrs now. My air con is now fixed and the technicians you sent were fabulous, friendly and so very polite. Not even a minute, She was impatient and said she can't wait. I replaced my old brivis heating unit with a brivis starpro hx30 4 years ago. I have booked the service call and the technician can only come to assess the heater on 8/7/19. ter seeing the pics he still has the arrogance to say that there is nothing wrong with the cooler having scratches, pad damage, an extension lead plugged into the unit, and it still does not perform properly. Rinnai Australia pride themselves in having superior products and ensuring that our customers are satisfied with them and the service we provide. REPAIRS. Day after New Year he installed our new cooler. I had two Rinnai split systems installed by the builder, after the house settlement I found one unit didn't work and told to contact Brivis as it was under warranty. 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